Refund Policy

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1. Scope

This policy explains general refund handling for Markshles SaaS purchases and platform transactions. Tenant stores may publish additional seller-specific return and refund conditions.

2. SaaS subscriptions

Subscription charges cover access for the purchased billing period. Cancellation normally stops future renewal; refund eligibility for a completed charge depends on the offer, applicable law and circumstances shown at purchase.

3. Trials

A trial can end automatically at its stated expiration. If automatic conversion is part of an offer, those conditions should be disclosed before enrollment.

4. Store purchases

Physical-product return eligibility may depend on delivery date, condition, product category and seller policy. Digital, customized, consumed or non-returnable items may have different restrictions where lawful.

5. Shipping charges

Original or return shipping charges are refundable only when required by law or the applicable seller policy.

6. Refund method and timing

Approved refunds are generally issued to the original or applicable payment method. Processing time depends on the payment provider and financial institution.

7. Chargebacks and disputes

Customers should contact the seller or support about an order issue before initiating a payment dispute when practical.

8. Mandatory rights

Nothing in this policy removes non-waivable consumer rights provided by applicable law.